Complete guide to reaching EarthLink customer service for internet, email, and account support. Learn all official contact methods and tips for faster resolution.
EarthLink offers dedicated phone support for different services:
Tip: Phone support hours typically run from 8:00 AM to 11:00 PM EST, seven days a week. Holiday hours may vary.
The EarthLink Support Center provides:
For non-urgent inquiries, email support offers:
EarthLink's live chat feature provides:
EarthLink maintains active social media channels for:
To expedite your support request, gather this information beforehand:
For shorter wait times:
Try these steps first to potentially resolve your issue:
EarthLink maintains user forums where you can:
EarthLink provides automated tools for common tasks:
For hardware or physical connection issues:
Contacting EarthLink support can be a straightforward process when you know the proper channels and prepare adequately. Whether you prefer phone support for immediate assistance, email for detailed inquiries, or self-service options for quick fixes, EarthLink provides multiple avenues to resolve your issues.
Remember that the more information you can provide about your specific problem, the faster support representatives can assist you. Documenting error messages, noting when issues occur, and having your account information ready will significantly improve your support experience.
For routine issues, always consider checking the EarthLink support center first, as many common problems have documented solutions that can save you time. For more complex or urgent matters, the phone support line remains the most direct way to reach a knowledgeable EarthLink representative.